COVID-19: How Stonecrest is Responding

COVID-19 Warranty Services Update

As we all work together to navigate the rapidly evolving issues surrounding COVID-19, we wanted to share with you directly this update from the NewHome Warranty Management team with regards to expectations for warranty services for your home. Please rest assured that we will pass along any additional updates that may impact your service, and don’t hesitate to reach out with questions or concerns.

“As the global impact of the corona virus (COVID-19) continues to unfold, NewHome Warranty Management will be taking the necessary steps to protect the health, safety and wellbeing of all NewHome staff, customers, homeowners and subcontractors. As many subcontractors have already cancelled repairs, NewHome will be updating all homeowners that all non-emergency repairs will be delayed and rescheduled. We will be actively monitoring the situation and relying on the guidance from the CDC, WHO and local health authorities to guide our decision on when to resume repair scheduling.” -NewHome Warranty Management

Stonecrest Homes will use common sense to navigate the warranty expiration. If a homeowner has placed a service request near the end of the active warranty period, those repairs will still be made even if the warranty period expires before service scheduling is available. We will provide additional updates as new decisions are made.